Privacy Policy

Gleam Window Cleaning ("we," "us," or "our") respects your privacy. This policy explains what personal information we collect through our website (gleamwindowcleaning.ca), how we use it, and the rights you have under British Columbia's Personal Information Protection Act (PIPA) and Canada's Personal Information Protection and Electronic Documents Act (PIPEDA).

Information We Collect

When you interact with our website, we may collect the following personal information:

• Information you provide directly. When you use our quote calculator, hero contact form, or commercial inquiry form, you may share your name, phone number, email address, service address, and details about the property or job you're requesting a quote for.
• Information collected automatically. We use Google Analytics and Google Ads to understand how visitors use our site. These services may collect your IP address, browser type, device information, pages visited, referral source, and interaction data.
• Advertising data. If you interact with our ads on platforms like Google Ads or Facebook, those platforms may share conversion or engagement data with us so we can measure and improve our ads.

How We Use Your Information

We use the personal information you provide to:

• Contact you about the quote or service you requested;
• Provide the window cleaning services you've booked;
• Follow up on past jobs, respond to questions, and provide customer support;
• Improve our website, services, and marketing based on how visitors use the site;
• Measure the effectiveness of our online advertising campaigns.

We do not sell your personal information to anyone, ever.

Who We Share Information With

We only share personal information with third-party service providers who help us run our business, and only for the purposes described in this policy:

• Formspree — processes the submissions from our website forms so they reach our inbox.
• Google (Analytics & Ads) — helps us understand website traffic and measure ad performance.
• Facebook / Meta — if you interact with our ads on Facebook or Instagram, standard advertising conversion data may be shared.
• Email and phone providers — used to communicate with you (Gmail, your phone carrier).

We may also disclose personal information if required to do so by law, such as in response to a valid court order or legal request.

Cookies and Tracking

Our website uses cookies and similar technologies through Google Analytics and Google Ads. These help us count visitors, understand which pages are popular, and track whether ads led to real customer inquiries. You can disable cookies through your browser settings, though some parts of the site may not work as intended if you do.

How Long We Keep Your Information

We keep the personal information you submit through our forms for as long as reasonably necessary to serve you and maintain our business records — typically up to seven years for tax and accounting purposes. Analytics data is retained according to Google's default retention settings.

How We Protect Your Information

We take reasonable steps to protect the personal information we collect against unauthorized access, disclosure, alteration, or destruction. Our website uses HTTPS encryption, and we limit access to your information to only the people who need it to serve you.

Your Rights

Under BC's PIPA and Canada's PIPEDA, you have the right to:

• Ask what personal information we hold about you;
• Request that we correct any inaccurate information;
• Withdraw your consent for us to keep or use your information (subject to legal and contractual restrictions);
• Request that we delete your information from our records.

To exercise any of these rights, contact us using the information below. We'll respond within 30 days.

Children

Our services are directed at homeowners and businesses, and we do not knowingly collect personal information from children under 13. If you believe a child has provided personal information through our website, please contact us and we'll delete it.

Changes to This Policy

We may update this privacy policy from time to time. When we do, we'll update the "Last updated" date at the top of this page. Significant changes will be brought to your attention where practical.

Contact Us

If you have questions about this privacy policy, or you want to exercise any of your rights above, contact us: